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Privacy Policy | RJ Fashion Bangladesh - Hassle-Free Returns

Eligibility for Returns

If your product is defective, damaged, or if you receive an incorrect or incomplete product, please call our helpline at 01321-121350 to log a return request within 24 hours of delivery.

Non-Refundable Scenarios

Products are not eligible for a refund if they are deemed as “no longer needed.” This includes scenarios where:

  • You no longer have a use for the product.
  • You have changed your mind about the purchase.
  • The size of a fashion product does not fit.
  • You do not like the product after opening the package.

Non-Returnable Categories

The following product categories are not eligible for returns:

  • Home Care
  • Baby Care Supply
  • Beauty and Grooming
  • Gift Cards
  • Computer Software
  • Game/CD/DVD
  • Cars
  • Baby Toys
  • Air Bed and Air Sofa
  • Lubricants, Oils, Cleaning Solutions
  • Grease, Glue, Wax, Polish
  • Liquids
  • Personal Hygiene Products

Order Cancellation

Orders can be canceled at any time and for any reason at the discretion of RJ Fashion.

Conditions for Returns

  • The product must be unused, unworn, unwashed, and free from any flaws. Fashion products can be tried on for fit but should still be considered unworn.
  • The product must include all original tags, user manuals, warranty cards, freebies, and accessories.
  • The product must be returned in the original and undamaged manufacturer packaging/box. If delivered in a second layer of packaging, it must be returned in the same condition with the return shipping label intact.
  • If a product is returned in an inadequate condition, we reserve the right to send it back to the customer.

Warranty Support

Products sent for warranty support must be received by us within two months. Beyond this period, RJ Fashion is not responsible for any damage or loss, and no claims will be entertained.

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